Returns Policy

At Flicker & Whimsy, we strive to provide the best possible experience for our customers. We understand that sometimes things might not work out, which is why we offer a straightforward returns policy. If for any reason you are not satisfied with your purchase, please contact us within 30 days of receiving your order to arrange a return or exchange. We are committed to ensuring your satisfaction with every purchase you make from us.

Not quite right?

We understand that you may need to return an item from time to time.

We are happy to offer FREE returns on all orders placed at www.flickerandwhimsy.com

RETURNS INFORMATION

‌When will I receive my refund? 

Once your return has been processed, your refund/ exchange will be processed within 14 working days. We will notify you via email once this has been processed. 

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Does your item need replacing? 

If you have received an item that is faulty or damaged, please view our Faulty Returns Policy, or contact our Customer Care Team here. 

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Please ensure that the package is wrapped securely and for your protection, please retain your proof of postage as we cannot accept liability for goods lost or damaged in transit. 

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Products purchased as a set can only be returned as a complete set, not as individual items. 

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If a promotional gift has been included in your order, and a return is made reduciing your qualifying total for this gift, the full order must be returned. We are unable to exchange items received as a free gift. 

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When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/ offer threshold, as that discount or offer 

will no longer apply. 

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Please follow the online returns process detailed above. 

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Any return will need to be made in accordance with the return/ cancellation policy of the relevant retailer and should not be returned directly to us.

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UK RETURNS

‌How can I return my order?

‌In order for us to process your return as quickly as possible, please follow the steps below. 

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‌1. Email info@flickerandwhimsy and we will send a returns label either to your address if requested of via email should you wich to print it off yourself. Please provide a clear reason for return. No more than two returns can be provided per address.

2. Package your items up and attach your free returns label to the box.

3. Please post at the nearest post office or drop off point.

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